Returns & Exchanges
Being an online business, Daykini understands that it is not always possible to get your perfect bikini. Therefore, we do accept exchanges, however we have a few points for you to take note of:
1: The pictures of the products may vary in color or look. Daykini will NOT grant an exchange/return if a customer feels the product does not look exactly like that in the picture.
2. Delivery time is generally 24-48 hours pending on stock availability. Items not in stock will be delivered within 10-14 days.
3: If you are uncertain about your size, please email us and we will gladly assist you, or alternatively go one size up.
4: All items on sale or discounted via coupon code are a FINAL SALE and cannot be returned or exchanged. NO EXCEPTIONS.
5: Please note, refunds will not be offered for returned purchases.
6: Customers wishing to return an item NOT bought on sale for an exchange, must contact Daykini within 2 days of receiving the parcel. If Daykini is not contacted and a return finalized within 2 working days your return will not be valid.
7: A late fee will be deducted where applicable.
8: If an item is to be returned, the customer must ensure all the original packing, labels, sanitary stickers are intact. All items must be clean, unworn, unwashed, unused. All returns will be processed within 2-4 business days.
9: Daykini is not responsible for any circumstances where the customer is not contactable for their delivery. If a order has to be returned to sender, the customer is fully liable for all charges incurred to receive their order again.
10: The customer is responsible for all delivery charges to and from Daykini. The delivery fee is non-refundable.
11: Once we have received your returned package and inspected the garments, you will be contacted via email and provided a credit note.
12: Please note Daykini reserves the right to refuse a return if it does not meet the conditions outlined above. All unapproved returns will be returned to sender and sent an email notification advising your return was not approved.
13: Daykini cannot be held liable for the loss of garments being returned. We recommend using a registered post service to return goods, and keeping a record of the tracking details.
14: A R20 transaction fee will be deducted from all refunded amounts.
15: In the case of receiving a faulty product, please take the following steps to arrange a refund/exchange:
1. Original proof of purchase/receipt
2. Name, Surname and invoice number
3. Telephone number
4. Email address
5. A description and physical photograph of the faulty product.
6. Daykini reserves the right to determine whether your return claim is valid for a defective product replacement.
16: Please note, no returns or exchanges for international orders.